About Us

Our Team

Meet the Team

At Syracuse Water Damage Restoration, our dedicated team is committed to serving the local community with professionalism and care. From our office staff to our field technicians, every member of our crew understands the urgency of water damage and the unique needs of property owners across Central New York. We pride ourselves on providing reliable, expert, and transparent restoration services, ensuring every home is treated with the highest standards of safety and integrity.

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Mark Donovan

Founder & Local Project Advisor

Mark Donovan launched Syracuse Water Damage Restoration to provide folks in Central New York with reliable, expert assistance during emergencies. With years of hands-on expertise serving the local community, Mark manages the complexities of insurance documentation to ensure every job meets strict local standards. He prioritizes fair billing to help homeowners avoid common industry red flags. By focusing on steadfast integrity, Mark builds lasting relationships. Outside of the office, he is a passionate youth soccer coach who loves spending his free time exploring the nearby Finger Lakes.

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Sarah Reynolds

Lead Restoration Technician

Sarah specializes in advanced moisture detection and emergency water extraction. With extensive experience in local residential properties, she excels at identifying hidden damage. She communicates clearly with homeowners throughout the mitigation process, ensuring every room is dried properly and safety protocols are strictly followed during the entire restoration phase.

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Jason Kincaid

Structural Repair Specialist

Jason focuses on the reconstruction phase, including flooring, drywall installation, and structural integrity checks. He works closely with local permit offices to ensure all repairs comply with Syracuse building codes. His hands-on approach ensures that homes are returned to their original, pre-damage condition with precision and high-quality craftsmanship.

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Elena Martinez

Client Relations Coordinator

Elena acts as the primary point of contact for scheduling, insurance updates, and project progress. She simplifies the complex documentation process for clients, providing honest estimates and maintaining steady communication. Her goal is to alleviate the stress of emergencies by keeping customers informed at every step of their project.

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Thomas Bennett

Field Inspection Supervisor

Thomas manages on-site assessments and post-mitigation safety inspections. He has a deep understanding of local environmental hazards and ensures that every job site is properly ventilated and treated for mold. He works diligently to coordinate field crews, ensuring that all safety standards are met before finishing any restoration job.

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