About Us

Our Team

Meet the Team

At Parma Water Damage Restoration, our dedicated team serves the local community with integrity and technical expertise. We combine deep knowledge of Northeast Ohio flooding patterns with hands-on restoration skills to ensure your property is protected. From initial emergency inspections to the final stages of structural repair, our staff works tirelessly to restore your home safely and efficiently. We are your trusted local neighbors, committed to clear communication and honest service during every emergency.

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Mark Henderson

Founder & Local Project Advisor

Mark Henderson founded Parma Water Damage Restoration to provide Parma property owners with expert restoration during stressful emergencies. With deep local knowledge in Northeast Ohio, he understands common flooding issues and the importance of transparent, honest pricing. Mark is dedicated to earning customer trust by helping families avoid common industry scams. He believes in clear communication throughout every phase of the recovery process. When he is not helping neighbors recover, he enjoys coaching youth sports with his two golden retrievers.

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Sarah Jenkins

Lead Restoration Technician

Sarah specializes in rapid water extraction and moisture mitigation. She is highly trained in operating industrial-grade dehumidifiers and air scrubbers to prevent mold growth. Sarah prioritizes safety on every job site, ensuring that all flooded areas are properly sanitized and documented for insurance purposes while maintaining constant communication with our clients.

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Brian Rodriguez

Structural Repair Specialist

Brian brings years of experience in carpentry and structural repair to the team. After water is extracted, he focuses on replacing damaged drywall, flooring, and insulation. He pays close attention to local building codes and permitting requirements, ensuring that all repairs are performed to the highest standard for long-term home safety.

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Tina Kowalski

Field Inspection Coordinator

Tina is often the first point of contact during an emergency. She manages site scheduling, performs detailed initial inspections, and helps homeowners navigate the paperwork associated with water damage claims. Her goal is to make the restoration process as stress-free as possible by providing straightforward guidance and reliable, timely updates.

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David Lawson

Mitigation Crew Lead

David manages the hands-on cleanup efforts, including carpet removal, debris disposal, and initial drying protocols. He is certified in moisture detection and takes pride in his attention to detail. David works closely with homeowners to explain exactly what is happening during the mitigation phase to ensure full transparency and peace of mind.

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