About Us

Our Team

Meet the Team

At Frisco Water Damage Restoration, our dedicated team is committed to safeguarding local properties against the unexpected impact of water emergencies. Serving the Frisco community, our experts bring extensive field knowledge and technical precision to every project. From initial damage assessment and moisture detection to professional-grade repairs and property restoration, we prioritize your peace of mind. Our crew works hard to ensure your home is restored quickly, safely, and to the highest standards.

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Mark Halloway

Founder & Local Project Advisor

Mark Halloway established Frisco Water Damage Restoration to provide Frisco residents with reliable, expert assistance during emergency situations. With deep expertise of the local market, Mark prioritizes honest estimates and ensures every project strictly follows all necessary restoration standards. He is passionate about protecting his neighbors from common red flags by offering clear, professional communication throughout every stage of the recovery process. Mark believes that earning customer trust is the foundation of his business success. When he is not working, he loves coaching local youth soccer.

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James Sterling

Lead Restoration Technician

James manages on-site emergency responses, specializing in rapid water extraction and industrial-grade drying. He has a sharp eye for hidden moisture and utilizes advanced thermal imaging to prevent secondary damage. James prides himself on maintaining a clean job site and communicating clearly with homeowners during the entire cleanup process.

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Alice Rodriguez

Remediation & Repair Specialist

Alice oversees the structural repair phase, focusing on drywall, flooring, and mold prevention. She ensures all reconstruction work meets local building standards and adheres to safety protocols. Her attention to detail and ability to coordinate material procurement makes the recovery process efficient and stress-free for every client she serves.

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Brian Keller

Field Inspector & Safety Lead

Brian performs comprehensive damage assessments and risk inspections to determine the scope of repair needed. He is highly trained in identifying potential hazards and ensuring that all environmental safety standards are strictly met. Brian works closely with clients to explain the damage findings, helping them navigate the restoration steps with confidence.

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Sarah Higgins

Client Relations & Scheduling Manager

Sarah is the primary point of contact for project scheduling, documentation, and insurance coordination. She ensures that all necessary permits are managed effectively and that communication flows smoothly between the crew and the homeowner. Sarah’s organized approach helps simplify the complexities of large-scale water damage recovery for our local clients.

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