About Us

Our Team

Meet the Team

At Elgin Water Damage Restoration, our dedicated team serves the local community with professionalism and precision. We combine years of hands-on experience in water mitigation, structural repair, and property recovery to protect your home. From initial site inspections and emergency drying to navigating complex restoration permits, our technicians are committed to providing Elgin residents with the reliable, honest, and high-quality service they deserve during stressful recovery periods.

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Mark Sterling

Founder & Local Restoration Advisor

Mark Sterling founded Elgin Water Damage Restoration to provide Elgin residents with expert water mitigation services. With deep familiarity with Elgin building codes, Mark helps clients navigate everything from complex insurance claims to avoiding dishonest contractor tactics. He prioritizes structural integrity throughout every project to ensure total transparency. Mark built his reputation on earned trust and honest service. When he is not on the job site, Mark enjoys baking sourdough bread with his golden retriever.

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Jordan Roberts

Lead Water Mitigation Technician

Jordan oversees emergency water extraction and moisture control operations. With extensive field experience, he ensures that every affected property is dried correctly to prevent long-term structural damage. He is known for his attention to detail, rigorous safety protocols, and his ability to communicate the drying process clearly to homeowners.

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Amanda Simmons

Restoration Coordinator

Amanda manages project scheduling and insurance documentation for all our restoration jobs. She acts as the primary point of contact for clients, ensuring that building permits are filed correctly and that every repair phase stays on track. Her goal is to keep the restoration process organized and stress-free for residents.

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Tyler Moreno

Structural Repair Specialist

Tyler focuses on the reconstruction phase of water damage projects, including drywall installation, flooring replacement, and subfloor repairs. He brings deep technical knowledge to every job, ensuring that all work meets local building standards. Tyler works closely with clients to restore their properties to their original, pristine condition.

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Elena Castillo

Field Inspection Lead

Elena performs initial site assessments to detect hidden moisture, mold growth, and underlying structural concerns. She uses thermal imaging and advanced moisture meters to provide accurate damage reporting. Her diagnostic skills help the team develop effective, customized mitigation plans that prioritize the long-term safety and stability of the home.

Need Help With Water Damage Restoration Services?

Talk with Elgin Water Damage Restoration for local support in Elgin, IL.

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